0800 0239 032


We are not solicitors

A Simple Guide To Timeshare Maintenance Fees

For anyone with a timeshare, the annual dread of timeshare maintenance fees is an all-too-familiar feeling. But what exactly are timeshare maintenance fees? You probably already know from when you signed your agreement that these fees are to cover the upkeep of the unit, as well as the costs of running the resort. All other timeshare holders of your unit pay the same fee, and together these are pooled in order to cover those costs.

If, however, you are wondering how the maintenance fees can be so high, or be increasing so dramatically year on year, a little investigation is in order. We always recommend to anybody considering a timeshare to go through the maths thoroughly before committing, and to understand clearly exactly what you’re signing up for. We are nonetheless aware that this is easier said than done, especially if you’re under pressure to sign by tricky salespeople.

We often hear from people who are shocked by the increase in maintenance fees from one year to the next. Unfortunately, in most cases the prospect of percentage increases is detailed within the contract, and it’s something the customer should be aware of having read and signed the contract. But if the percentage increase exceeds that set out in your contract, you should take action.

Do My Timeshare Maintenance Fees Depend On My Week?

Whether your week is in the height of summer or in the quietest of seasons, your maintenance fee will be the same. Fees are calculated and divided over the year, and all timeshare holders should thus be invoiced the same amount.

What If I Don’t Trust The Timeshare Maintenance Fees I Am Charged?

If you think that something is awry, don’t just shrug it off. You are perfectly within your rights to ask for a breakdown of how your timeshare maintenance fees are spent. Hopefully, such a breakdown will be forthcoming, and you can judge for yourself the veracity of the charges. You can also ask for a copy of the accounts, so you can check these off against the breakdown you have received.

A problem might occur if the timeshare company or resort refuses to give you the information you have requested. Such a situation, of course, leads to suspicion, and where you are suspicious, you must investigate further. Remember, you are legally entitled to this information, so if it is not forthcoming, this could be a legal matter.

From the outset, put everything in writing. Your initial request for the information, and all subsequent requests, should be by letter or email, accurately signed and dated. This will provide evidence should the matter escalate. If you need to write subsequent letters asking for the information again, do politely remind them that you are exercising your legal entitlement to transparency on how your money is spent.

What About The Timeshare Itself?

In the event that you are dissatisfied with the quality of your timeshare, then there are a few actions you can take.

You could take a preemptive approach from the outset. Every year, regardless of the condition of your timeshare unit and resort, be sure to take a number of photos, good and bad, and file them in an organised manner.

You can refer to these in future to ascertain whether the property has been kept in a good state of repair from one year to the next, and – equally – you can compare this with the timeshare maintenance fees for each year.

Yes, doing this does involve being a bit of a nitpicker, but when you’re spending good money, you should pay close attention to ensuring you get good value for that money.

If you are just beginning to notice problems with your timeshare after the first year, keep a good record and take photos and videos wherever possible. If the problem turns into a full-blown court case, you need as much solid ammunition as you can get.

As above, compare the physical appearance and condition of your timeshare unit and resort against the breakdown of charges, and the accounts to which they refer. Any discrepancies will aid your case should things end up going further.

Keep Calm and Carry On

In most cases, you will have little problem acquiring the information you need to understand the timeshare maintenance fees you have been charged. Where disputes occur, in our experience these are usually settled with little fuss, out of court. Nonetheless, it is always best to be as thorough as possible.

That being said, it is vital to note that you must at all times remain reasonable, calm, and polite, regardless of the situation. If you wish to be treated fairly, as is your right, you stand a much better chance if you deal with the matter maturely and calmly. Harsh words and threats will not help you here, it is your documentary records that will help.

If you think you need to speak to an expert about your maintenance fees, then please do not hesitate to drop us a line. We will be happy to listen to your concerns and use our expert advice to help you on your way.

More Reading: What If I Don’t Want To Pay My Maintenance Fees?

Pin It on Pinterest