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About Timeshare Compensation Claims

What criteria must you meet in order to be successful in timeshare compensation claims?

If a timeshare/resort company has breached its contract and have mislead you into buying a timeshare, this can include the things that were said when you signed your timeshare contract that might not have been written down. For example, any promises that were made during the timeshare presentation.

Also, if the company where you purchased the timeshare left out vital information which would affect your buying decision. For example, if you were told that your timeshare is close to the beach, but in reality it was next to a noisy road, this would count as a misleading omission.

So what should you do?

If you feel that you have a claim and have been mislead into buying a timeshare you should complain straight away. DO NOT use your timeshare without making a complaint as it will be a hard fight to argue that your agreement should be terminated.

If you paid by credit card you can also claim. The purchase must be over £100 and under £30,000.00 and your first action should be to contact the company first. If you are unhappy with their response, your next step would be to contact your credit card company.

Detail the amount spent, when you made the purchase, how you bought the timeshare. Make sure you include copy of receipts and other paperwork that details the purchase. Also provide information on how the contract was breached. It’s worth keeping a diary of the dates and times you called the timeshare/resort company with regards to your claim enquiry. Make sure you give your credit card company as much detail as possible as to why you are seeking a refund.

If your credit card company rejects your claim and you strongly believe that their decision was unfair, the next step would be to contact the Financial Ombudsman Service.

If you’re still confused on how to put your timeshare compensations claims forward, please do not hesitate to contact us. Alternatively, you can request a brochure which details our full range of services. You can also read our latest posts on an array of timeshare topics.

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